Lexington County Sheriff’s Department
Grievance Procedure under
The Americans with Disabilities Act
The Lexington County Sheriff’s Department strives to comply with the Americans with Disabilities Act (ADA). However, any perceived violations should be directed to our ADA Coordinator who will address such concerns per the grievance procedure below.
This grievance procedure is established to meet the requirements of the ADA of 1990. It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the Sheriff’s Department.
The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.
The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 45 business days after the alleged violation to:
Becky Hilton
Administrative Manager/ADA Coordinator
Lexington County Sheriff’s Department
521 Gibson Road
Lexington, SC 29072
Telephone: 803-223-1410
Email: rhilton@lcsd.sc.gov
Within 10 business days after receipt of the complaint, ADA Coordinator Becky Hilton or her designee will meet with the complainant to discuss the complaint and the possible resolutions. Within 10 business days of the meeting, ADA Coordinator Becky Hilton or her designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, or audio tape. The response will explain the position of the Sheriff’s Department and offer options for substantive resolution of the complaint.
If the response by ADA Coordinator Becky Hilton or her designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 10 business days after receipt of the response to the Sheriff’s Department General Counsel or his designee.
Within 10 business days after receipt of the appeal, the Sheriff’s Department General Counsel or his designee will meet with the complainant to discuss the complaint and possible resolutions. Within 10 business days after the meeting, the Sheriff or his designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.
All written complaints received by the Sheriff’s Department, as well as any appeals/responses to the Sheriff or his designee, will be retained by the Sheriff’s Department for at least three years.